Return and Exchange Policy

At ZULP, we want your child to move comfortably and confidently. If something isn’t right, we’re here to help.


1. 7-Day Return Window

We offer a 7-day return window from the date of delivery.

You may request a return within 7 days if:

  • The size does not fit

  • The product is unused

  • The product is in original condition

  • All tags, packaging, and labels are intact

Returns requested after 7 days of delivery will not be accepted.

Orders purchased using the coupon code "NORETURN" are not eligible for returns or refunds.

2. Eligibility Criteria

To qualify for a return:

  • Shoes must be unworn and unwashed

  • Product must not show signs of use or damage

  • Original invoice must be available

  • Product must be returned in the original shoe box and packaging

  • Product that has already been exchanged is not eligible for return.

ZULP LABS LLP reserves the right to reject returns that do not meet these conditions.

3. Non-Returnable Items

We do not accept returns for:

  • Orders purchased using the coupon code NORETURN

  • Products damaged due to misuse

  • Products returned without original packaging

  • Items purchased during final sale, clearance sale, or other non-returnable promotions (if applicable)

4. Return Process

To initiate a return:

  • Email us at hello@wearzulp.com

  • Mention your Order ID and reason for return

  • Our team will guide you with the return instructions

  • Once a return or exchange request is placed, the reverse pickup will be arranged within 2–5 business days.

Approved returns must be shipped back within the instructed timeline.

5. Refunds

  • Refunds will be processed after product inspection

  • Once approved, refunds will be issued to the original payment method

  • Refund processing may take 5–10 business days depending on your bank or payment provider

  • Cash on delivery charges (if applicable) are non-refundable

  • Shipping charges (if applicable) are non-refundable

  • For partial returns on orders where an order-level discount or promotional offer was applied, the refund will be calculated as the total amount paid minus the pre-discount selling price of the item(s) retained. If the retained order no longer qualifies for the promotion, the applicable discount benefit will be adjusted while calculating the refund.

  • Multiple-Item Returns

    For customer-initiated returns where more than one product is being returned from the same order, a return logistics fee of ₹99 per returned item will be applicable.

    This fee covers the cost of return pickup and logistics and will be deducted from the refund amount payable to the customer.

    For example, if 3 products are returned from the same order, a return logistics fee of ₹297 (₹99 × 3 items) will be deducted from the applicable refund.

Orders placed using the coupon code NORETURN are not eligible for refunds.

6. Damaged, Defective, or Incorrect Item

If you receive:

  • A damaged product

  • A defective product

  • An incorrect item

Please email us within 48 hours of delivery with photographs, and we will resolve the issue on priority.

7. Exchange Policy

Regular Orders

Currently, provide only one time exchange option for the delivered products subject to:

  • Request being raised within 7 days of delivery

  • Product being unused and in original condition

  • Stock availability of the requested size

NORETURN Orders

Orders purchased using the coupon code NORETURN are also eligible for a one-time size exchange only, subject to:

  • Request being raised within 7 days of delivery

  • Product being unused and in original condition

  • Stock availability of the requested size

No returns or refunds will be provided for NORETURN orders.

8. Contact

ZULP LABS LLP
Email: hello@wearzulp.com